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Nortel Remote Gateway 9100 Series
Overview
The award-winning1 nortel Remote Gateway 9100 series provides an ideal solution for extending cost-effective, high-quality communications to remote teleworkers and remote offices.The Remote Gateway 9115 extends the features and functions of a Meridian 1 PbX, Meridian sl-100, or Communication server 1000 (Cs 1000) system out to a single telephone at a small remote office or telecommuter home office, utilizing a standard IP-based network connection and/or an analog PSTNtelephone line and a Meridian digital telephoneThe Remote Gateway 9150 is a powerful option for extending these features and functions to remote branch offices using up to 32 nortel Meridian digital telephones and a standard IP-based connection and/or PsTn circuit-switched telephone linesWith each Remote Gateway solution, the remote workers have full access to the corporate telephone network just as if working at the main corporate siteall of the 450+ features and system resources enjoyed in the main office are available remotely, such as unified messaging, the corporate directory and corporate dialing plans as well as features such as “boss-secretary filtering,” “audio conferencing” and “automatic call distribution.”
The Remote Gateway series 9100 products are configured and maintained using the Remote Gateway 9100 Series Configuration Manager software, a Windows™-based application that is installed on a PC. It provides a simple Configuration Wizard for initial installation that prompts the user through obtaining the minimum information needed to get the remote site communicating with the main site.
After the initial configuration is completed, Configuration Manager is used to administer remote gatewaysadministration tasks include the following:
• Viewing system status
• Performing upgrades or backups
• Making configuration changes
• Changing the administration password
Nortel Remote Gateway 9115
The Nortel Remote Gateway 9115 teleworker/telecommuting solutions feature patented quality of service (Qos) transitioning technology that assures voice quality and reliability by being able to transition live calls between the IP network and an analog telephone line.
Typical applications
• Any enterprise that needs to extend its network access to outlying communities and wants teleworking employees to work efficiently and cost effectively will benefit from the Remote Gateway 9100 series of products.
• Typical applications include call center agents responding to calls from their homes or employees working in remote locations with the flexibility of a home office working environment.
Key Points
• Lets enterprise leverage the investment of a nortel Meridian 1, Meridian sl-100 or Cs 1000 communications system across home-office, support personal, remote call center agent, etc.
• Feature richness where all Nortel Meridian 1/CS1000 applications are supported: telephony features, nortel Contact Center - Manager, Messaging, Meridian Mail, TaPI server, etc
• System administration under Optivity Telephony Manager
• Quality of service (QoS) guaranteed
• Cost effective for home office and remote worker solutions without sacrificing features, functions, quality and reliability
Features and Benefits
• Integrated solution — No external equipment is required on the host nortel Meridian 1/Cs 1000 systemall that is required is a 16- or 32-port Remote Gateway reach line card (RLC), which installs in the Meridian 1/Cs 1000 systemRlC ports can also support Nortel Remote Gateway 9150 extensions and locally attached digital sets.
• Leverages investment in applications — Nortel Messaging, Nortel Meridian Mail and Contact Center applications at the main host site can be seamlessly shared by remote users to deliver state-of-the-art features and functionality to users wherever they are located.
• Flexible access options — Standard Nortel Meridian digital telephones are extended over an IP network and/or circuit-switched
analog linesa 10baseT ethernet interface enables connectivity to the IP network or to any other Wan access device, such as cable modem or XDsl
.• Survivable — If the connection from the remote site to the nortel Meridian 1/Cs 1000 is lost, survivability is provided because the analog lines allow local incoming and outgoing calls to occur for all remote users.
• Quality of service (QoS) transitioning — If Qos falls below acceptable programmed thresholds, the Remote Gateway series will establish a connection over the analog line interface to the host nortel Meridian 1/Cs 1000 systemThe call in progress will be dynamically moved from the IP network to the analog line to ensure voice quality.
• Local calling — The analog line at the remote office is available to make or receive callsThis allows calling within the local community (local presence) directly through the local telephone community, rather than through the host system, which may be located in a distant city.This can reduce unnecessary call charges.
• Multiple users per port — The reach line card will support three methods of sharing ports between users:
— The dedicated port configuration will assign a fixed port to a particular user for all calls.No other user may use this port.
— The multi-user ports will allow up to 20 remote teleworkers to access a specific telephone configuration (RlC port) on a shared basis, accessing the assigned line card port only one at a time.
— The dynamic pool ports can be used in a call center environmentRemote agents would call a specific number and be assigned to an available portThe telephone configuration is not important because the agent ID used at log-in would identify the user for routing of calls and report detail.
• Full remote agent functionality — The remote agent telephone provides all call center functionality available to local agents at the PBX.Management reports and supervisor monitoring include both local and remote agentsThird-party call control CTI applications are supported with Remote Gateway 9110 and 9115CTI applications are able to monitor and intelligently control incoming and outgoing calls to the remote telephone set.
• Efficient use of bandwidth — Multiple compression algorithms are supported to maximize call quality or maximize use of bandwidth between the Remote Gateway users and the PbX
Nortel Remote Gateway 9150
A powerful option for remote offices, the nortel Remote Gateway 9150 leverages investment in Meridian 1 and Meridian sl-100 systems by extending communications to branch offices utilizing up to 32 Meridian digital telephones
Typical applications
• Small branch offices that want to leverage the features and functionality of a central corporate PbX while still providing a local presence in the distant community served (bank and credit union branch offices, doctor offices and clinics associated with a major hospital, regional sales and service support centers, a remote agent call center pod at the local shopping center)
• Seamlessly sharing Nortel Messaging and Nortel Contact Center applications with remote sites over converged voice/data networks
• Increasing the productivity of distributed workforce services, mobility and unified messaging
• Ensuring quality of service (QoS) levels
Key Points
• Cost-effective branch solutions — Leverages customer investments from high-value features and applications at host site.
• Scalable remote solution — Gives up to 32 users very cost-effective access to Meridian or CS1000.
• Flexible access options — Digital telephones extended via IP network and/or IsDn bRI lines
• Reduces toll charges — Dial tone from the host Meridian 1 or local central office.
• Simplifies management — Only one database to support.
• Efficient use of bandwidth — Multiple voice compression options.
• Maintains high voice quality — Via QoS transitioning technologyThe nortel Remote Gateway 9150 offers a voice Qos feature that automatically switches to the circuit network if IP congestion affects voice quality and back to IP when voice Qos is re-established on the Wan Switching between IP and circuit switched networks is transparent to the user.
Features and Benefits
• All of the Nortel Remote Gateway Series products communicate with the nortel Meridian 1 or Cs 1000 communication systems via a single slot or dual slot reach line card (RlC)This flexible integrated application card can simultaneously support not only Remote Gateway series 9150 based branch offices, but also 9110 and 9115 telecommuters, nortel Meridian digital phones with the Digital Telephone IP adapter and directly wired Meridian digital phones2.
• The Nortel Remote Gateway 9150 is a flexible solutionIt may be installed in PsTn-only, IP-only, or IP and IsDn together modes, depending on what access methods are available to the remote user.
• The Nortel Remote Gateway 9150 allows centralized administration and control of branch office telephones, a consistent user interface between branch offices and headquarters and centralized application support, such as nortel Messaging and Contact Center
• The Nortel Remote Gateway 9150 is fully survivable in the event that the branch office loses IP connectivity with the headquarters office.
Technical specifications
Features Nortel Remote Gateway Series 9115 Nortel Remote Gateway 9150
Scalable capacity • 2-3 telephones • 8 — 32 telephones
Interfaces • Single analog POTS
• 10BaseT Ethernet • Up to four U or S/T ISDN BRI interfaces
• 10baseT Ethernet
• One analog port
Compatible handsets • Support Nortel Meridian Desktop Portfolio M2000 and M3900 sets plus add—on modules • Supports Nortel Meridian Desktop Portfolio M2000, M3900 and M3900 sets plus add—on modules
Host site • 16- and 32—port reach line cards
• Ethernet interface for IP telephony
• Shared ISDN PRI/T1/E1 PBX trunking to remote sites • 16— and 32—port reach line cards
• Ethernet interface for VoIP
• Shared ISDN PRI/T1/E1 PBX trunking to remote sites
Features Nortel Remote Gateway Series 9115 Nortel Remote Gateway 150
Nortel Meridian feature/application support • All Nortel Meridian 1/CS 1000 applications
• Telephony features
• Nortel Contact Center
• Supports first and third party CTI
• Nortel Messaging
• Nortel Meridian Mail • All Nortel Meridian 1/CS 1000 applications
• Telephony features
• Nortel Contact Center
• Supports first and third party CTI
• Nortel Messaging
• Nortel Meridian Mail
Standards Compliant • TAPI via Nortel TAPI Server service provider (first party or third party mode)
• IEEE 802.1p: layer 2 QoS
• DiffServ: layer 3 QoS
• NAT-P: network address translation • TAPI via Nortel TAPI Server service provider (first party or third party mode)
• IEEE 802.1p: layer 2 QoS
• DiffServ: layer 3 QoS
• NAT-P: network address translation
Transparent access to all Nortel Meridian and CS features (from the remote location) • Nortel Messaging, message lights, nortel ICb conference bridge, etc
• Same phones and user interface whether at remote site or at main site
• Phones can be programmed identically to local phones, including an exact copy of an existing phone (one phone number rings at both a remote and local office phone — MADN multiple appearance directory number)
• Remote phones have the same access as local phones to call center and other applications • Nortel Messaging, message lights, ICBconference bridge, etc
• Same phones and user interface whether at remote site or at main site
• Phones can be programmed identically to local phones, including an exact copy of an existing phone (one phone number rings at both a remote and local office phone — MADN multiple appearance directory number)
• Remote phones have the same access as local phones to call center and other applications
Connection to Nortel Meridian host • Ethernet interface for IP telephony
• Analog POTS
• G.729 (8 kbps) encoding back to the Nortel Meridian 1, Meridian sl-100 or Cs 1000 on a single analog POTS • Ethernet interface for IP telephony
• ISDN BRI
• G.729 (8 kbps) encoding supports up to 8 simultaneous calls back to the Meridian 1 or Cs 1000 on a single IsDn b channel (14 calls on 1 BRI)
Survivable If Wan connection lost to main system, local line allows local outgoing and incoming call for remote users • If WAN connection lost to Nortel Meridian, local station-to-station calls supported
• ISDN BRI lines allow local outgoing and incoming calls for remote users
Local switching • Not Available • Station-to-station calls are switched locally saving bandwidth to host system
Audio compression • G.711, G.729a, 30ms voice samples • Supports multiple codecs to maximize Wan bandwidth
QoS transitioning • Dynamically switches calls from packet networks to analog POTSline when IP performance degrades • Dynamically switches calls from packet networks to circuit-switched networks if voice quality degrades
Features Nortel Remote Gateway Series 9115 Nortel Remote Gateway 150
Voice activity detection • Voice activity detection (sometimes called silence suppression) can dramatically reduce the amount of IP traffic generated during a voice conversationThe voice activity detection feature allows one side (or both) of an IP telephony connection to stop sending traffic when there is nobody speaking on that side. • Voice activity detection (sometimes called silence suppression) can dramatically reduce the amount of IP traffic generated during a voice conversationThe voice activity detection feature allows one side (or both) of an IP telephony connection to stop sending traffic when there is nobody speaking on that side.
Dimensions • Remote Gateway 9115 unit
• dimensions are:182 cm (72 inches) wide99 cm (39 inches) deep • The Remote Gateway 9150 unit dimensions are:
• 42.5 cm (17 in.) wide (without rack-mounting brackets)
• 29.4 cm (11.75 in.) deep
• 4.4 cm (1.75 in.) high
Power Voltage
Current
24VDC
0.3A Auto-sensing 110/220 V power supply